Last updated: 11 May 2026

Moments Roastery (a brand of Qissah Hob Specialty Roasters, CR 153696-1) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the rights you have over your data.

This policy applies to momentsroastery.com and any related services we operate.

Information we collect

We collect information that you provide directly to us, including:

  • Account & order details: name, billing and shipping address, email, phone number.
  • Payment information: handled by our payment processor (we do not store full card details on our servers).
  • Communications: any messages you send us through email, contact forms, or social media.
  • Marketing preferences: if you subscribe to our newsletter.

We also collect certain information automatically when you visit our site:

  • IP address, browser type, device type, and operating system
  • Pages visited, time spent, and referring URLs
  • Cookies and similar technologies (see below)

How we use your information

We use your information to:

  • Process and fulfill your orders, including shipping and payment
  • Communicate with you about your orders, account, and customer service requests
  • Send marketing emails (only if you opt in) and let you unsubscribe at any time
  • Improve our website, products, and services
  • Detect and prevent fraud or abuse
  • Comply with applicable laws and regulations in the Kingdom of Bahrain

Sharing your information

We do not sell or rent your personal information. We share data only with trusted third parties who help us operate our business, including:

  • Shipping carriers (e.g., Aramex via Safe Way Express Cargo) to deliver your orders
  • Payment processors to securely complete transactions
  • Hosting and analytics providers to operate and improve our website
  • Government authorities when required by law

Cookies

We use cookies and similar technologies to remember your cart, keep you signed in, analyze site usage, and personalize content. You can control cookies through your browser settings. Disabling cookies may limit some features of the site.

Data retention

We keep your information for as long as your account is active, or as needed to fulfill orders, provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Security

We take reasonable technical and organizational measures to protect your data, including SSL/TLS encryption for all transactions. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

Your rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and associated data (subject to legal record-keeping obligations)
  • Opt out of marketing emails at any time
  • Lodge a complaint with the relevant data protection authority in Bahrain

To exercise these rights, contact us at s.mohamed@momentsroastery.com.

Children’s privacy

Our website is not directed at children under 18. We do not knowingly collect personal information from anyone under 18.

Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date. Material changes will be communicated to active customers by email where appropriate.

Contact us

Moments Roastery (a brand of Qissah Hob Specialty Roasters)
Shop 2, Building 2164, Road 1244, Al Ramli 712
Kingdom of Bahrain
Commercial Registration: 153696-1
Email: s.mohamed@momentsroastery.com